Store Policy

Customer Care

We're delighted to have you here at SAK Spares, where we offer a wide range of parts and accessories to help you create the perfect Swiss army knife tailored to your specific needs and preferences. We're passionate about providing the highest quality components and excellent customer service to ensure you have a seamless and enjoyable shopping experience.

Frequently Asked Questions (FAQ)

How do I place an order?

To place an order, simply browse through our collection of parts and accessories, add your desired items to the cart, and proceed to checkout. You can choose from various payment methods, including credit card, PayPal, and Apple Pay. Once your payment has been processed, you will receive an order confirmation via email.

What shipping options do you offer?

We offer standard and express shipping options for domestic and international orders. Shipping costs will be calculated at checkout, and the estimated delivery time will be displayed. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Can I return or exchange items?

Please see our Returns page here.

Do you provide custom engraving services?

No, not at this time.

Can I assemble my custom Swiss army knife myself?

Yes, we will be providing detailed assembly instructions and videos to guide you through the process. However, if you're not comfortable assembling the knife yourself or if you encounter any difficulties, we recommend reaching out to a professional knife maker or contacting our customer support team for assistance.

Customer Support

Our customer support team is dedicated to providing you with exceptional service. If you have any questions, concerns, or need assistance, please don't hesitate to reach out. We're here to help!

Email: support@sakspares.com

Stay Connected

Don't forget to sign up for our newsletter to receive the latest news, promotions, and exclusive offers. You can also follow us on social media to stay updated on new products, tips, and inspiration for customising your Swiss army knife.

Instagram: @sakspares

Facebook: Click Here

Thank you for choosing SAK Spares. We look forward to helping you create the perfect customised tool!

Legal Disclaimer for Custom Modified Multitools

By purchasing and using the Custom SAK Parts ("Custom SAK Parts") sold on this website, you acknowledge and agree to the following terms and conditions:

Warranty Void: Custom SAK Parts enable Swiss Army knives to be modified from their original equipment manufacturer's ("OEM") specifications. As a result, any OEM warranty, including any express or implied warranties, guarantees, or other protections provided by the OEM for your multitool under the Consumer Rights Act 2015 or any other applicable UK laws, has been voided. You acknowledge that any claims for damages, defects, or malfunctions arising from the use of Custom SAK Parts will not be covered by the OEM's warranty.
Limited Warranty: The website may offer a limited warranty for Custom SAK Parts, covering specific components or modifications. Details of this limited warranty, if any, will be provided at the time of purchase. This limited warranty does not replace or supersede the OEM warranty and may have exclusions or limitations.
Indemnification: You agree to indemnify, defend, and hold harmless the website, its owners, operators, affiliates, and suppliers from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable legal fees and costs, arising out of or in any way connected with your use of Custom SAK Parts, including any claim alleging that the modifications or alterations have caused damage to the multitool, voided the OEM warranty, or otherwise caused harm.
No Liability: The website, its owners, operators, affiliates, and suppliers assume no liability for any damages, injuries, or losses incurred as a result of the use or misuse of Custom SAK Parts. You expressly assume all risks associated with the use of Custom SAK Parts and agree to use them at your own risk.
Compliance with Laws: You are responsible for ensuring that your use of Custom SAK Parts complies with all applicable laws, regulations, and safety guidelines in the United Kingdom. The website, its owners, operators, affiliates, and suppliers disclaim any responsibility for any legal or regulatory violations resulting from your use of Custom SAK Parts.

By purchasing and using Custom SAK Parts from this website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Legal Disclaimer.

Wholesale Inquiries

If you are interested in quotes for provision fo SAK Spares parts in wholesale quantities, please email support@sakspares.com

Payment Methods

- Credit / Debit Cards
- ApplePay

These are managed through the Wix Payments System and no card details are held by this Website.

All transactions and prices are listed in GBP however the website allows the prices to be displayed in other currencies. This is a live price from XE Currency Converter and is not likely to be the exact price in GBP at time of customer transactions. This feature is indicative only and should be used as a guide and not a firm price.

GDPR

SAK Spares GDPR Privacy Notice

Effective Date: 10/04/2023

At SAK Spares, we are committed to protecting and respecting your privacy. This GDPR Privacy Notice (the "Notice") explains how we collect, use, and protect your personal data, in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

SAK Spares, located at Bristol BS167DY, is the Data Controller for the purposes of the GDPR. If you have any questions or concerns about your personal data, please contact us at support@sakspares.com.

2. What personal data we collect

We may collect and process the following personal data:

Name, contact details, and other identification information
Payment and transaction information
Technical data such as IP address, login information, and browser type
Usage data, preferences, and feedback
Any other personal data you provide to us voluntarily

3. How we collect your personal data

We collect personal data from various sources, including:

Directly from you, when you interact with us, use our services, or contact us
From third parties, such as partners, payment providers, or public sources
Automatically, when you visit our website, through cookies and similar technologies

4. Why we process your personal data and the legal basis

We process your personal data for the following purposes and on the following legal basis:

To fulfill a contract with you or take steps at your request before entering into a contract
To comply with our legal obligations, such as tax and accounting requirements
To pursue our legitimate interests, such as improving our services, marketing, and maintaining our relationship with you
With your consent, when you explicitly agree to the processing of your personal data for specific purposes

5. Sharing your personal data

We may share your personal data with:

Our employees, contractors, and affiliated companies, to provide our services
Third-party service providers, to help us deliver our services and operate our business
Public authorities, to comply with legal obligations or to protect our rights and interests

We will always ensure that any third parties we share your data with are committed to protecting your personal data in accordance with GDPR.

6. Data security and retention

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Your rights under the GDPR

You have the following rights under the GDPR:

The right to be informed about the collection and use of your personal data
The right to access your personal data
The right to rectify inaccurate or incomplete personal data
The right to request the erasure of your personal data
The right to restrict the processing of your personal data
The right to data portability
The right to object to the processing of your personal data
The right to withdraw your consent, where consent is the basis for processing

To exercise any of these rights, please contact us at support@sakspares.com.

8. Changes to this Notice

We may update this Notice from time to time. Any changes will be posted on this page, and we encourage you to check back regularly to stay informed about our privacy practices.

9. Contact Information

If you have any questions or concerns about this Notice or our privacy practices, please contact us at:

SAK Spares

support@sakspares.com

Copyright

The content and materials available on www.sakspares.com, including but not limited to text, graphics, logos, images, and product designs, are the exclusive property of SAK Spares and are protected by international copyright and other intellectual property laws. Any unauthorized use, reproduction, distribution, or modification of the content or materials on this website is strictly prohibited.

By using www.sakspares.com, you agree to abide by these copyright and trademark guidelines. Any infringement may result in legal action.